JazzBet Privacy Policy

JazzBet is an online gaming platform operated under the domain jazzbet.club, designed specifically for players in Bangladesh. JazzBet provides access to casino games, live dealer tables, fishing games, and number games, with payment support for bKash, Nagad, and Rocket.

For the purposes of this Privacy Policy, JazzBet is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how JazzBet handles your data, you can reach us at [email protected].

JazzBet collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and contact details (email address, phone number) provided during registration.
• Identity documents submitted for KYC verification, such as a national ID card or passport.
• Payment method details, including your bKash, Nagad, or Rocket mobile wallet number.
• Communications you send to JazzBet support via live chat or email.
• Responsible gaming preferences, such as deposit limits or self-exclusion requests.

Information collected automatically:

• Device information including device type, operating system, and browser version.
• IP address and approximate geographic location.
• Pages visited, time spent on the platform, and game activity logs.
• Session data including login timestamps and session duration.
• Cookie and tracking data as described in Section 7 of this policy.

JazzBet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is a breakdown of how your data is used:

• Account Management: To create, maintain, and secure your JazzBet account, and to verify your identity during registration and KYC.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to detect and prevent fraudulent transactions.
• Game Delivery: To provide access to JazzBet's full game library, track your game history, and calculate winnings accurately.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Regulatory Compliance: To meet anti-money laundering (AML) obligations, age verification requirements, and any other legal obligations applicable to JazzBet's operations.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the overall JazzBet experience for all players.
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools when requested or when patterns of concern are identified.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional offers and bonus updates.

JazzBet processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations to you under the JazzBet Terms and Conditions — including account creation, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate Interests: Processing carried out for JazzBet's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests do not override your rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

JazzBet does not sell your personal data. We share data only in the following limited circumstances:

• Payment Processors: Your payment details are shared with bKash, Nagad, or Rocket solely to process your deposit or withdrawal transactions. These providers operate under their own privacy policies and security standards.
• Game Providers: Certain technical data (such as session tokens) may be shared with JazzBet's certified game providers to deliver game content. Game providers do not receive your full personal profile.
• Identity Verification Services: During KYC, your identity documents may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and only for verification purposes.
• Regulatory Authorities: JazzBet may be required to share data with law enforcement, financial regulators, or other government authorities when legally obligated to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of JazzBet's business, your data may be transferred to the new entity. You will be notified of any such transfer.

All third parties with whom JazzBet shares data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

JazzBet retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need.

• Active Accounts: Data is retained for the full duration of your account's active status.
• Closed Accounts: Following account closure, JazzBet retains transaction records and identity documents for a minimum of five years to comply with AML and financial record-keeping regulations.
• Support Communications: Chat and email records are retained for up to two years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing, your preference is recorded and retained to ensure we do not contact you again.

Once the applicable retention period has expired, JazzBet securely deletes or anonymises your personal data so that it can no longer be linked back to you.

JazzBet uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the JazzBet platform.

JazzBet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• 256-bit SSL encryption on all data transmitted between your device and JazzBet's servers.
• Encrypted storage for sensitive data including identity documents and payment information.
• Access controls ensuring only authorised personnel can access player data, on a need-to-know basis.
• Regular security audits and penetration testing to identify and address vulnerabilities.
• Two-factor authentication options available for player accounts to add an extra layer of login security.

While JazzBet takes every reasonable precaution, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to contact support immediately if they suspect any unauthorised access to their account.

As a JazzBet player, you have the following rights regarding your personal data. To exercise any of these rights, contact JazzBet at [email protected].

JazzBet will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and you will be informed of the extension.

The JazzBet platform may contain links to third-party services such as payment processors or game providers. These third-party services operate under their own privacy policies, and JazzBet is not responsible for their data practices.

JazzBet recommends reviewing the privacy policy of any third-party service before submitting personal information to them. If you have concerns about how a third-party provider handles your data, contact them directly.

JazzBet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If JazzBet discovers that a minor has registered an account or submitted personal data, that account will be immediately closed and all associated data will be deleted.

If you believe a minor has accessed or registered on JazzBet, please contact us immediately at [email protected] so we can take prompt action.

JazzBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how your data is used, JazzBet will notify registered players via email or a prominent notice on the platform before the changes take effect. Your continued use of JazzBet after any update constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests related to this Privacy Policy or how JazzBet handles your personal data, please get in touch:

• Email: [email protected] — for data access requests, deletion requests, or privacy concerns.
• Live Chat: Available 24/7 on the JazzBet platform for quick queries.
• FAQ: Visit the JazzBet FAQ for answers to common questions about accounts and data.

JazzBet aims to acknowledge all privacy-related requests within 24 hours and to provide a full response within 30 days.